THE CHOSEN ONE!

My Favourite workshop among all is Delighting your customers!

From this workshop, from the video of the FISH! company, i learnt that, not only Disneyland can bring joy and happiness to people, bring magic to people's lives, other company also can, and FISH! is a great example.




FISH! company started out as a small stall in US selling fish, their business was just like any other fish stalls in the city, nothing special about their business. Until someday, they realise if they want to make their business boost, they might first delight their customers. Thus they adopted this 4 principles:

• be there
  
• play


• make their day
  
• chose your attitude

this 4 principles enabled them to attract more customers each day, and now, they have became a very famous company in the world. Now they are not only selling fish, but also teach other companies how to sell their product.

Take a look at their website, http://www.charthouse.com/ and you will realise how successful their "fishy" business is!

I was largely impacted by the video and their attitude towards their work. Although most of the company cant throw things in the office like what they do ( throw fishes, crabs ) but, the important point is not the fun of throwing, is the joy that they brought to their customers, and they themselves also enjoying. I think, in any corporate, the stressful environment made people hard to breathe, but if we can relax ourselves a bit, just like the fish mongers in FISH! company, have a right attitude towards our job, take it as a fun thing, but not as a mundane and boring chore. Always be there for the customers, and make their day, i think our lives and attitude will be changed as well.

This topic is relevant to me, because we are all in the hospitality industry, we will be dealing with people every single day. If we lose the passion to serve in us, and find it boring to serve our customers, find it mundane about our jobs, then we will never success in our work nor enjoy our work.

In my opinion, this 4 principles are very useful in the industry.

• be there , customers need our attention, when we gave them our undivided attention, they will feel they are treated well, and they are important to us and to the company.

• play , not playing with your work, but with joyful heart in work, as if you are playing and doing something that you enjoy doing.

• make their day , when you make a customer his/her day, they will be extremely delighted, this is the key to customer satisfaction.

• chose your attitude, a right attitude is everything that we need. Do not bring your unhappiness to work and show it to your customers, because your unhappiness is not customers fault. A right attitude to work will also enable us to work better.